Solutions Consulting
Customer Success Manager - APAC (Remote)
About the Role:
We are looking for a dynamic Solutions Consultant to accelerate our expansion in the APAC market.
As a Solutions Consultant at PriceLabs, you will spearhead our efforts to strategically source, onboard and manage mid-size to large property managers and property/revenue management companies. The role demands a dynamic approach to pipeline development, onboarding, and meticulous account management to ensure client success and satisfaction.
The role operates during 7:00 AM to 3:30 PM Indian Standard Time.
Key responsibilities:
- Serve as the principal touchpoint for mid to large property managers (PMs) across your defined territory and navigate them through the onboarding and account management process to maximize their engagement and satisfaction with PriceLabs
- Lead the acquisition and conversion of new-mid to large PM leads and prospects through in-depth virtual product demonstrations
- Assist new mid to large PM leads set-up their PriceLabs account, and guide them through advanced features/customization relevant to their specific teams and operational use cases
- Proactively manage and cultivate relationships with large accounts in collaboration with the Sales ops team by closely monitoring their product usage and engagement levels, and conducting regular in-person/virtual check-ins to ensure high customer satisfaction and NPS
- Build and maintain a robust pipeline to meet or exceed performance targets by collaborating with events, partnerships, and marketing teams, leveraging webinars, tradeshows/conferences, and fostering local partnerships to generate opportunities in your territory
- Consistently meet & exceed performance targets
- Collaborate with the Sales ops team to update and maintain key information and history associated with your accounts on the CRM
About you:
- Experience in the Vacation Rental Industry or Revenue Management Services
- 4+ years of B2B quota-carrying sales experience and customer success/account executive, preferably with complex or technical SaaS products
- Demonstrated ability to successfully demo software products for various use cases
- Strong analytical and quantitative ability to interpret data and drive revenue management strategies
- Thrives in collaborative settings, contributing to collective team targets and enhancing team dynamics.
- Exhibits a natural curiosity and a commitment to continuous learning
- Excellent communication/presentation skills and ability to build relationships.
- Exceptionally well-organized and good with time-management skills.
How to apply for this position?
Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.
Tip: Avoid using AI-generated responses. We want to hear from you!
Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.
Tip: Avoid using AI-generated responses. We want to hear from you!
About PriceLabs:
PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.
With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.
Every day, we price over 300,000+ listings globally across 135+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.
Our customer base grew 10x since 2019 and in 2022:
- Our team grew 3x
- We raised $30 million in funding from Summit Partners
- We joined hands with Rental Scale-Up to deliver in-depth market insights and actionable news to hosts & property managers
We continue to grow exponentially backed by a strong team to take us to the next level.
Why join PriceLabs?
- We are a remote-first organization and accept work from home as the norm.
- Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
- Work with a global team (8 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success.
- We are a freemium product, so marketing leads the charge on customer acquisition.
PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.
